Refund policy

Returns & Refunds

We hope you love your Niños Y Niñas order. If you do need to make a return, please follow the information below.

Full-price items

Full-price items purchased online from Niños Y Niñas may be returned for a refund within 14 days, provided they are returned in their original condition with all tags attached.

Payment plan purchases

Items purchased through our payment plan scheme are not eligible for a refund. An exchange or credit note will be offered.

Sale & discounted items

Sale items and items purchased as part of a discounted offer are non-refundable. An exchange or credit note will be offered.

Socks & swimwear

For hygiene reasons, socks and swimwear are non-returnable.

Returning your order

The cost of returning an item is the responsibility of the customer. We strongly recommend using a tracked or signed-for service and retaining your proof of postage until your return has been processed.

Please include your packing slip with your return so that we can identify your order quickly.

Refunds

Refunds are processed within 7 working days of your returned goods being received and will be refunded to the original payment method.

Original delivery charges are non-refundable except where an item is faulty. Where an item is confirmed as faulty, reasonable return postage costs will also be refunded.

In addition to our returns policy, customers purchasing online may have cancellation rights under applicable UK consumer legislation. Your statutory rights are not affected.

Faulty Items

Please accept our sincere apologies if you receive a faulty item.

Please contact us and follow our returns procedure. Once the fault has been verified, we will arrange a replacement where available or issue a refund to your original payment method. Reasonable return postage costs will also be reimbursed where appropriate.

Returned items may be inspected and, where necessary, referred to the manufacturer. If an item is found not to be faulty, it may be returned to you and you may be responsible for the return carriage costs.

For faulty items that have been worn or washed, we will endeavour to repair the item where possible. If a repair is not possible, we will offer a replacement. Where neither a repair nor replacement is possible, a refund will be issued.

This does not affect your statutory rights.