Contact information

Trade name: Niños Y Niñas

Phone number: 07454794293

Email: sales@ninosyninas.com

Frequently asked questions

RETURNS

Returns & Exchanges

Full-priced items purchased online can be returned for a refund within 14 days, as long as they are in their original condition with tags attached.

Items purchased through the payment plan scheme are eligible for exchange or credit note only.

Sale items and discounted offers are non-refundable - a credit notes will be issued.

Return postage is the responsibility of the customer. We recommend using a signed-for service for secure returns.
Socks and swimwear are non-returnable for hygiene reasons.

Refunds are processed within 7 working days of receiving the returned items and will be refunded to the original payment method.

Delivery Charges are non-refundable unless the item is faulty. In the case of faulty items, the return postage will also be refunded.

Faulty Items

We’re truly sorry if you’ve received a faulty item. Please follow the returns procedure above, and once the fault is verified, we will issue a replacement (if available) or a full refund via your original payment method. We will also reimburse reasonable return postage costs.

Important: If an item is found to be not faulty upon testing by our manufacturers, it will be returned to you, and you will be responsible for return postage costs.

For faulty items that have been worn or washed, we’ll attempt to repair the item. If a repair isn’t possible, a replacement will be offered. If neither option is feasible, we will issue a refund. This does not affect your statutory rights.

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

DELIVERY

Order Processing

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed the next working day.

United Kingdom

We ship across the UK via Royal Mail Tracked services.

Service	Cost	Estimated Delivery
Royal Mail Tracked 48	£4.95	2–3 business days
Royal Mail Tracked 24	£7.00	1–2 business days

European Union

We deliver to France, Ireland, Italy, Portugal, Spain, and Switzerland. Shipping rates are tiered by order value:

Order Value	Shipping Cost	Estimated Delivery
Under £49.99	£14.95	7–10 business days
£50.00–£99.99	£18.95	7–10 business days
£100.00 and over	£24.95	7–10 business days

Delivery timescales may vary depending on customs clearance in the destination country. Any applicable customs duties and import taxes are the responsibility of the recipient.

Rest of World

We ship to Australia, Mexico, the UAE, the United States, Saudi Arabia, and Kuwait.

Order Value	Shipping Cost	Estimated Delivery
Under £49.99	£16.95	7–10 business days
£50.00–£99.99	£22.95	7–10 business days
£100.00–£249.99	£29.95	7–10 business days
£250.00 and over	£34.95	7–10 business days

Delivery timescales may vary depending on customs clearance in the destination country. Any applicable customs duties and import taxes are the responsibility of the recipient.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery via the Royal Mail website or your carrier's tracking portal.

If you have not received your tracking information within 3 business days of placing your order, please contact us at sales@ninosyninas.com.

Need Help?

For any shipping queries, please contact us at sales@ninosyninas.com. We're here to help.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.