RETURNS

IN STORE - Items purchased in store at Niños Y Niñas are eligible for an exchange within 7 days of purchase, providing they are returned in the original condition, with all tags attached. A valid receipt is required.  Socks & swimwear are non-returnable due to hygiene reasons. 

ONLINE - Full priced items purchased online from Niños Y Niñas can be returned for a refund within 7 days, provided they are returned in the original condition with tags attached.

• Please note this does not apply to items purchased via the payment plan scheme - a credit note/exchange will be offered.
• Sale items & discounted offers are non refundable - a credit note/exchange will be offered.
• Custom order/personalised items are not eligible for a refund/exchange.
• The cost of returning the item is to be covered by the customer. We recommend using a signed for service for returns.
• Socks & swimwear are non-returnable due to hygiene reasons.

Refunds are processed within 7 working days from when the goods are received, refunded back to the original purchase method.

Delivery charges are non-refundable except where an item is faulty. In the case of a faulty item, the cost of returning the item to us will also be refunded.
In addition to this returns policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 14 days. Your statutory rights are not affected.

FAULTY ITEMS - 

Please accept our most sincere apologies if you have received a faulty item.  Follow the step by step returns procedure above and once we have verified the fault, we will issue a replacement (if available) or full refund via your original payment method and reimburse your reasonable return carriage costs.

We test returned items, and if a returned item is found not to be faulty by our manufacturers we will return the item to you - in this instance you will be liable for the return carriage. 

For faulty items that have been worn or washed, we will endeavour to repair your purchase, if this is not possible then we will offer a replacement.  If we can not repair or offer a replacement, you will receive a refund.  This does not affect your statutory rights.

Return Address - 

Ninos Y Ninas, 33b Outram Street, Sutton in Ashfield, NG17 4BA

DELIVERY

DELIVERY

UK Mainland -

• Royal Mail Tracked 48  - £4.75 
• Royal Mail Tracked 24  - £6.00 
• Collect from Store - Order online and collect in store - NG17 4BA

INTERNATIONAL DELIVERY - Sent via Royal Mail International Tracked & Signed For Service.

• European Delivery (2-5 days) from £11.95
• Rest Of The World Delivery (10-14 days) from £16.95

Delivery to the EU - Customs Duties & Government Taxes

• From 1 January 2021 there are import taxes for goods being shipped to the EU from the UK due to Brexit.
• Delivery to these countries may incur customs duties, and in some cases also government taxes.
• Please be aware that the payment is your responsibility.
• We advise checking your country's allowances before placing an order.
• Any fees incurred for parcels returned to us due to unpaid fees will be deducted from your refund.

* FREE UK DELIVERY

• Excludes payment plans and sale items. 
• We reserve the right to deduct our standard delivery costs (£4.75) from cancelled/returned orders.
• Offer valid online only.

PAYMENT PLANS

Our 8 week payment plan enables you to buy all the things you love and spread the cost!

We require a 25% deposit with the remaining balance payable weekly over 7 weeks.

We will send you an invoice for the balance of your order via Paypal, this will show the outstanding balance of your plan and allow you to make weekly payments.  You do not need a Paypal account in order to make payment, pay by debit or credit card too.  You can make additional payments at any time by calling the shop.

• A 25% non-refundable deposit is required.
• Minimum order value is £50.00 excluding P&P
• Payment Plans are not eligible for free delivery/postage offers.
• Posted Items: All items must be paid for in full before being dispatched. Postage will be added when you place your order.
• Weekly payments are required over the 8 week period.  If 2 consecutive weeks are missed and no communication is received from you, your plan will be cancelled and monies paid lost.
• You can add extra items to your plan at any time throughout the term of the plan with a 25% deposit per item
• Items not paid in full within the 8 weeks will be returned to stock and monies paid lost.
• Items on the payment plan are exchange only & at the current selling price - no refunds will be given.
• The price quoted at the time of paying the deposit is the full price that you agree to pay.
• We reserve the right to cancel payment plans where regular payments are not made.
• When you enter into our payment plan scheme you agree to these terms and conditions.

To set up your payment plan please contact us via telephone or email.

CLEARPAY