🍂 Reserve Today. Pay Your Way.

Beautifully Chosen. Beautifully Made.

At Niños Y Niñas, we carefully select every collection with quality, style and timeless childhood memories in mind.

Our pre-order service allows you to reserve your favourite styles before they arrive, ensuring the best choice of sizes while giving you the flexibility to pay in a way that suits your family.

Many of our collections are produced in limited quantities, so pre-ordering is the best way to avoid disappointment.

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How Pre-Orders Work

Simply add your chosen items to your shopping bag and proceed to checkout.

You can choose to:

💙 Pay in full today

💙 Reserve your order with a 25% deposit

💙 Spread the cost with our weekly payment plan

Whichever option you choose, we'll keep you updated and let you know as soon as your order arrives with us.

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Option 1 – Pay in Full

If you'd prefer, simply complete your purchase as normal and we'll dispatch your order as soon as it arrives in our boutique.

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Option 2 – Reserve with a 25% Deposit

Reserve your favourite styles today and pay the remaining balance when your order arrives.

How to use this option

1. Add your chosen items to your shopping bag.
2. Proceed to checkout.
3. In the Discount Code box, enter PREORDER.
4. Click Apply before completing your purchase.

Your order total will automatically reduce to a 25% deposit, securing your items.

We'll contact you as soon as your order arrives to arrange payment of the remaining balance before dispatch.

Please note: Although Shopify refers to this as a Discount Code, PREORDER does not provide a discount. It simply activates our 25% deposit payment option.

The remaining balance is payable within 7 days of us notifying you that your order has arrived.

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Option 3 – Weekly Payment Plan

Prefer to spread the cost?

Our weekly payment plan allows you to secure your order today while paying the remaining balance over up to 8 weekly payments.

How to use this option

1. Add your chosen items to your shopping bag.
2. Proceed to checkout.
3. In the Code box, enter PAYMENTPLAN.
4. Click Apply before completing your purchase.

Your order total will automatically reduce to a 25% deposit.

We'll then contact you to arrange a weekly payment schedule that works for you.  

Orders are shipped once full payment is received.

Please note that payment plans are non refundable.

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Alternative Payment Options

We also offer a range of trusted payment providers at checkout, including:

• Klarna

• Clearpay

• Shop Pay Instalments

• PayPal

Choose whichever payment method suits you best.

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Returns & Exchanges

Pre-order items may be exchanged within 7 days of receipt, provided they are:

✔ Unworn

✔ In their original packaging

✔ With all original labels attached

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Important Information

If you've reserved your order using the PREORDER option, we'll contact you as soon as your items arrive.

If we don't receive the remaining balance within 7 days, we'll assume your circumstances have changed. Your reserved items will be released for sale, and your 25% deposit will be issued as a Niños Y Niñas store credit, ready to use on a future purchase.

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Need a Little Help?

Not sure which size to choose?

Have a question about a style or collection?

We're always happy to help.

Please get in touch before placing your order and we'll happily offer friendly, personal advice.

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💙 Beautifully Chosen. Beautifully Made.

Thank you for supporting our family boutique.

Since 2013, we've been carefully selecting beautiful Spanish childrenswear for families who appreciate exceptional quality, timeless style and personal service.

Returns & Refunds

We hope you love your Niños Y Niñas order. If you do need to make a return, please follow the information below.

Full-price items

Full-price items purchased online from Niños Y Niñas may be returned for a refund within 14 days, provided they are returned in their original condition with all tags attached.

Payment plan purchases

Items purchased through our payment plan scheme are not eligible for a refund. An exchange or credit note will be offered.

Sale & discounted items

Sale items and items purchased as part of a discounted offer are non-refundable. An exchange or credit note will be offered.

Socks & swimwear

For hygiene reasons, socks and swimwear are non-returnable.

Returning your order

The cost of returning an item is the responsibility of the customer. We strongly recommend using a tracked or signed-for service and retaining your proof of postage until your return has been processed.

Please include your packing slip with your return so that we can identify your order quickly.

Refunds

Refunds are processed within 7 working days of your returned goods being received and will be refunded to the original payment method.

Original delivery charges are non-refundable except where an item is faulty. Where an item is confirmed as faulty, reasonable return postage costs will also be refunded.

In addition to our returns policy, customers purchasing online may have cancellation rights under applicable UK consumer legislation. Your statutory rights are not affected.

Faulty Items

Please accept our sincere apologies if you receive a faulty item.

Please contact us and follow our returns procedure. Once the fault has been verified, we will arrange a replacement where available or issue a refund to your original payment method. Reasonable return postage costs will also be reimbursed where appropriate.

Returned items may be inspected and, where necessary, referred to the manufacturer. If an item is found not to be faulty, it may be returned to you and you may be responsible for the return carriage costs.

For faulty items that have been worn or washed, we will endeavour to repair the item where possible. If a repair is not possible, we will offer a replacement. Where neither a repair nor replacement is possible, a refund will be issued.

This does not affect your statutory rights.

Delivery Information

At Niños Y Niñas, we take great care in preparing and dispatching your orders, ensuring your little ones beautiful new outfits reach you as quickly and safely as possible.

Order Processing

All orders are processed within 1–2 business days of payment confirmation, provided the items are in stock and the order has been paid in full.

Orders placed on weekends or UK public holidays will be processed from the next working day.

Please note that delivery estimates are calculated from dispatch, rather than the date your order is placed.

United Kingdom

We deliver throughout the United Kingdom using Royal Mail's tracked and signed-for services, giving you peace of mind from dispatch to delivery.

Delivery Service	Cost	Estimated Delivery
Royal Mail Tracked 48 – Signed For	£4.95	2–3 business days
Royal Mail Tracked 24 – Signed For	£7.00	1–2 business days

All UK orders are dispatched with tracking information, allowing you to follow your parcel's journey.

Delivery estimates are provided by Royal Mail and are not guaranteed. Delays may occasionally occur during particularly busy periods.

European Union & European Deliveries

Online checkout for European Union destinations is currently unavailable.

However, we understand that our beautiful Spanish and European childrenswear is loved by customers across Europe, and we are happy to consider international delivery enquiries on an individual basis.

If you would like to place an order for delivery to a European destination, please contact us by email, Instagram or Facebook with the items you are interested in and your delivery country.

We will be happy to review your request and, where delivery can be arranged, provide details of shipping costs, estimated delivery times and any applicable conditions before your order is confirmed.

Please note: International delivery requests are subject to availability, shipping arrangements and applicable consumer regulations. Contacting us does not guarantee that an order can be accepted.

Any applicable customs duties, import VAT or local taxes are the responsibility of the recipient unless otherwise agreed.

Rest of World

We currently offer direct online checkout and international delivery to the following destinations:

Australia, Kuwait, Mexico, Saudi Arabia, United Arab Emirates and United States.

Shipping charges are calculated according to your order value:

Order Value	Shipping Cost	Estimated Delivery
£0.00–£49.99	£16.95	7–10 business days
£50.00–£99.99	£22.95	7–10 business days
£100.00–£249.99	£29.95	7–10 business days
£250.00 and over	£34.95	7–10 business days

International orders are dispatched using tracked delivery services wherever available.

International delivery times are estimates and may vary depending on the destination, local postal services and customs clearance.

Customs & Import Charges

International orders may be subject to customs duties, import VAT, handling fees or other local charges upon arrival in the destination country.

These charges are not included in our product prices or standard delivery charges and are the responsibility of the recipient unless otherwise stated.

We recommend checking your country's import requirements before placing an order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use this information to follow your parcel's progress through the Royal Mail website or the relevant international carrier's tracking service.

If you have not received your dispatch confirmation within 3 business days of placing and fully paying for an in-stock order, please contact us at sales@ninosyninas.com.

Delivery Delays

While we always aim to dispatch orders promptly, occasional delays may occur due to circumstances outside our control, including postal disruption, adverse weather conditions or international customs procedures.

If you experience a problem with your delivery, please get in touch so we can assist you.

Need Help?

Whether you have a question about delivery, need assistance tracking your parcel or would like to enquire about shipping to a destination not currently available at checkout, we're always happy to help.

Email: sales@ninosyninas.com

You can also contact us through Instagram or WhatsApp.

Thank you for shopping with Niños Y Niñas. We truly appreciate your support and look forward to sending something special for your little ones.

Got Questions? We’re Here to Help!

Feel free to reach out with any queries - we'd love to hear from you!

Email - sales@ninosyninas.com